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Terms and Conditions

Payment

CBD OIL UK receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the item is shipped.

All amounts are in GBP and is incl. VAT.

CBD OIL UK uses an authorized payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you can not read your information.

Delivery

CBD OIL UK delivers on every weekday, with orders made before 3pm.

First class orders: Delivery time is 1-3 days.

All International orders are sent Airmail Signed and Tracked. Delivery time is 7-21 days.

CBD Oil UK does not take responsibility for customs fees, customs delays and other customs problems.

CBD Oil UK does not take responsibility for delivery times. We post all items promptly but local couriers determine delivery time.

We only ship to these countries: Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland & United Kingdom (UK).

Complaints

There are 2 years of right of claim under the Purchasing Act. Our right of complaint applies to defects in materials and / or fabrication.

The complaint does not apply to errors or damage caused by improper operation of the product / service.

CBD OIL UK will cover return costs to a reasonable extent.

Upon return,
please contact and send complaints to:

CBD Oil UK,
4 Admiral Way,
Sunderland,
SR3 3XW

Packages will not be sent on demand.

Refund

If a refund has been agreed upon we will refund back to your payment source that was used to pay for goods intially,

Right of withdrawal

CBD Products are not returnable unless they are still in there sealed boxed condition and unopened. Goods must be returned back to us within 14 days to us upon us providing you return instructions.

Return costs must be paid by yourself.

Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must return within 14 days of returning the shipment.

The notification shall be given via mail at [email protected] In the message, please let us know clearly that you wish to exercise your right of withdrawal. You can also choose to use our default cancellation form and send by return.

Complaints – Overview and Links:

If you have a complaint about a product purchased from our webshop, a complaint may be sent to:

CBD Oil UK,
4 Admiral Way,
Sunderland,
SR3 3XW

www.cbdoil.co.uk

If you are a consumer located in an EU country, you can state your complaint in the EU Commission Online Complaints Platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, please provide us with our e-mail address: [email protected]